Terms & Conditions

Terms and Conditions of Our Software


Any implementation of Telaeris Software found on this website is owned by Telaeris, Inc. It is no way provided in the public domain. The software and accompanying documentation are protected by United States copyright law and also by international treaty provisions. These implementations are not to be distributed in whole or in parts without the explicit permission of Telaeris, Inc. Telaeris, Inc. grants no rights to license or redistribute this software without explicit written agreement.

Telaeris does not convey permit to use, copy, rent, lease, sell, modify, decompile, disassemble, otherwise reverse engineer, or transfer programs available from telaeris.com except as provided in this agreement. Any such unauthorized may result in appropriate legal action. All rights not expressly granted here are reserved to Telaeris, Inc.

Website Terms and Conditions

Except as otherwise indicated, this Web Site and its entire contents are owned by Telaeris, Inc. and are protected by domestic and international copyright, trademark and other intellectual property laws. You may use this Web Site for informational purposes only.

By using this Web Site, or downloading any portion of its information or other content, you agree to abide by these terms and conditions. If you do not agree to these terms and conditions, please do not use this Web Site, or download any portion of its contents, and we request that you exit promptly.

You understand that Telaeris, Inc. may terminate, change, suspend or discontinue any aspect of this Web Site, including the availability of any features, at any time. Telaeris, Inc. may also impose limits on certain features and services or restrict your access to parts or all of the Web Site without notice or liability. Telaeris, Inc. reserves the right, in its sole discretion, to change and modify these terms and conditions in whole or in part at any time, and your continued use of this Web Site after such changes are posted shall be deemed acceptance by you of such changes.

Website Privacy Policy


When you voluntarily submit personal information for use on this site, such as ordering products, downloading software, or entering contests, this information may be stored by Telaeris for internal company use. Telaeris will never divulge any information to an outside company. It is completely optional to provide any information to Telaeris, Inc. Telaeris uses this information for application access and sales purposes, to provide support to our customers. We attempt to protect all personal information using appropriate security measures. When entering passwords for personal accounts on Telaeris maintained servers, please be certain to not divulge this information to anyone as it protects unauthorized access to your account.

Our primary goal is to serve our customers – if for any reason you have any questions regarding your personal data, please contact us at: support@telaeris.com or phone us at +1-858-627-9700

Refunds, Returns & Cancellations Policy

a) Should any of our goods prove defective or not as ordered. You must notify Us within 30 days from receipt of the order. We have the option of inspecting the goods on your premises or taking the goods back in order to determine our obligation for replacement. However, we cannot allow for any claim for inspection or expenses incurred by you in using such goods.

b) If we make an error in entering, filling or shipping an order, the merchandise is returnable for full replacement and we will accept the return transportation charges, provided we are notified within 30 days of shipment. If reproduction of product is necessary. we will replace the defective merchandise at no charge based upon the actual quantity of product returned.

c) There will be no return for any reason accepted without prior authorization.

d) Customized products are not returnable if you have made an error in ordering.

e) Cancellation of an order accepted by Telaeris Inc. can be made only with our consent and upon terms that will indemnify Telaeris Inc. against loss.

f) We understand errors happen.  If you do have to cancel an order, please contact us as quickly as possible.  We will do everything we can within our capability to attempt to try and stop the manufacturing process if at all possible.

Shipping policy

We have a standard 3-4 week shipping policy for customized products, but this can be extended to 6 weeks based on:

a) Size of order

b) Holiday interference (Christmas/New Year/Thankgiving/Chinese New Year)

Software and off the shelf hardware, RFID tags and barcode labels can usually be delivered with 1 week .